Placing An OrderPlacing your order with Cushion.com is simple and convenient. Please follow these easy steps:
1. Select Cushion.com products by clicking "add to cart"
2. Click the checkout button when viewing your shopping cart
3. Enter your billing information (or click the Paypal checkout option)
4. Enter your shipping information
5. Confirm your order
How To Track An OrderWe will email you updates regarding the status of your order including when your items ship.
Order Status:To view the full details of your order as well as obtain tracking information, please enter your order number with your email address. Please enter this information exactly as it appears on your order receipt. If you do not have your order number, please contact our customer support team using our
Contact Form.
Track Your Order:
Ordering Fabric YardageOrdering fabric yardage from Cushion.com is easy. All of the fabrics that are offered for cushions and umbrellas can also be purchased by the yard. Simply browse to our fabrics section, choose your fabric and add the number of yards you would like to your shopping cart.
Payment OptionsCushion.com accepts payment through the following credit cards: Visa®, MasterCard®, American Express®, Discover®. Cushion.com also offers a Paypal checkout option which includes Echeck payments.
Email ConfirmationsCushion.com sends email order confirmations to the address specified when you place your order. An email confirmation for shipped orders is sent when your order has been shipped. Email confirmations are considered a part of our service, and will therefore still be delivered to customers that have requested not to receive promotional email messages from Cushion.com.
Errors During CheckoutErrors during the checkout process usually related to one of the following problems:
- One or more required fields in the form were left blank.
- One or more fields in the Billing Information form contained invalid data.
(for example, an incorrect expiration date, or transposed digits in the card number or address) - The billing name and/or address you provided do not match the information your credit card issuer has on file.
If you have entered all of the information correctly and you continue to receive errors, you may want to try another card for your Cushion.com purchase - then contact the issuer of the card that didn't work to report the problems you experienced.
If you would like any assistance in completing your transaction with another credit card, please feel free to contact our support team using our contact form.
Lead TimeOur current lead time required for manufacturing cushions, umbrellas, slings and other custom made outdoor products is approximately 4 - 6 Weeks. This lead time fluxuates based on many factors, including fabric availability, the time of season and other factors that may influence production capabilities.
Returns and ExchangesAll Cushion.com items are custom made according to customer specifications, including fabric colors, sizes and/or other custom attributes, and therefore cannot be exchanged. All returns of defective products must be authorized by Cushion.com and must be accompanied by the proper documentation requested by a Cushion.com representative.
Changing An OrderIf you just placed an order with Cushion.com and notice that there has been an error, please let us know
AS SOON AS POSSIBLE by contacting our contact us form. We can correct just about any problem with an order if we are informed within a few hours of order placement. After a several hours, we cannot guarantee that any change you request will not incur additional costs if materials have already been cut for your order.
Cancelling An OrderPlease notify us
IMMEDIATELY after placing your order if you require an order cancellation. All items appearing on this web site are custom made to customer specifications. Once the materials for your order have already been cut they will no longer be suitable for use on any future orders. Therefore, Cushion.com
CANNOT GUARANTEE that your order will be cancelled if a request is not sent to our staff within 24 hours of placing your order. If the fabric for your order has already been cut within that time and you still wish to cancel your order, we will be require to charge you for the used fabric and any post-processing fees. Please review our
Terms of Service.
Custom Product SizesBecause of the dynamic nature of the materials involved in the production of cushions and pillows (ie. Fabric, Fiberfill, Foam, String) we are unable to guarantee that the finished sizes will be exact. While all orders are made as close as possible to customer specifications, there are many fators which can change the size of the cushion, including sitting on the cushion. Please take note that ordering from this web site constitutes that you accept that all sizes are an approximation.
